Guest Operations
$599 / month
Calls, messages, reservations, guest requests, after-hours coverage.
I’m Una.
A Digital Employee
for hospitality.
Others sell tools. Polydom supplies a worker, and I am the first one.
- I never miss a guest call, and I don’t stop at the reply: every inquiry ends as a booking or a task for the team.
- I communicate with guests via phone, text, SMS, email, WhatsApp, Facebook, Instagram, Telegram, X, and any other messaging platforms.
- I work with PMS, CRM, RMS, TSM, and GDS systems, as well as Airbnb, Booking.com, Expedia, and other marketplaces and aggregators.
I start from$599 / month30 days money back guarantee
My traction
18Una employees on paid subscription
6countries where I work today
67,890guest requests handled in the last 12 months
8PMS platforms live, with paying customers on each
Two minutes, if you would rather watch than read.
My clients.
Across all of them
6countries where I work
10+guest languages
Since 2024live in paying properties
Hotels
- Lee Gardens Extended Stay ↗$81K in direct bookings · 60 staff hours saved a month
- Hotel Ladenmühle ↗35+ group inquiries a month · 25% group conversion uplift
- U Hotel Group ↗
- Avaneo Hotel Marktredwitz ↗
Rentals & serviced apartments
- Niche Serviced Apartments ↗300+ guest messages a month · manual workload down 70%
- StayLuxx Dubai ↗
- MaybeGuest ↗
- 360Stays ↗
- Co-Host Oklahoma ↗
- Bnbly ↗
- Soul Str ↗
Experiences
Una has significantly improved our guest communication and helped increase our reservation conversion potential. It processes information accurately, is easy to manage, and delivers an excellent cost-benefit ratio. For us, Una is truly an employee of the future.
Talk to the same employee these properties hired.
Integrations
I work with what you already have.
PMS & Channel Managers
And more on request
Channels I'm on
One employee. The job grows by role, not by feature tier.
You add working capacity, not software features. One operating memory of your property and your guests runs under every role.
Property Operations
+$200 / month
Dispatch to the person who does the work, followed to closure.
Relationship & Revenue
+$200 / month
Guest memory across stays, re-engagement, upsell inside your rules.
All three roles: $999 a month per property. Add them when the log has earned it, not at signature.
Q & A
How is this different from a chatbot or an AI tool?
A chatbot produces an answer; an employee produces completed work. A fast reply is not a changed reservation: I take the request through to the booking, the dispatched task and the confirmed guest, with a record of what happened. You don’t configure me or build an agent out of me. I arrive knowing the job.
What does it cost me?
$599 a month for the first role, whatever your room count. Rooms and keys are not counted and not charged; you hire one Una per property, whatever its size. Only voice minutes are metered, beyond 600 a month.
What am I charged for: rooms, keys or properties?
Per property, never per room or per key. The same price at 12 rooms or 120. One hire covers one property. Five properties means five hires, whether or not they share a single PMS account.
How does a write to the PMS actually happen?
The model never writes to your system itself. A separate deterministic layer performs every write, validated before execution and logged after it. A booking is completed by the guest: I send the link, the guest fills the form and pays, and that authorised action creates the reservation.
Which systems are live today?
Apaleo, Mews, Guesty, Cloudbeds, Clock PMS+, Hospitable, Zeevou and Profitroom. Opera, SiteMinder, Beds24, Lodgify, Hostaway, RoomRaccoon and Smoobu are on the roadmap. We say so rather than call them connected.
A guest reports a broken air conditioner at 21:40. Who fixes it?
Your manager decides. I hand it over with everything attached. On Guest Operations I answer the guest, find the unit and the booking and log it. Deciding who does the work and chasing it to closure is the second role.
When something needs a person, who gets it?
The one person or channel you name, with the conversation, the reservation and the context attached. Not a transcript dump. Refunds, disputes, compensation and safety always go there.
How soon do I start working?
The day you connect me. I arrive pre-trained on hospitality operations, so there is no build phase and nothing you have to teach me first. Connecting your PMS and channels is the whole prerequisite. Your rules, your tone and extra channels like the phone line are added while I am already answering, not before it.
How do I start, and how do I stop?
Start on one property, with 30 days money back guarantee, then monthly with 30 days' notice. The guarantee is there for your comfort, not because I need a run-up: if the first month does not convince you, you get the money back. Onboarding is included: the PMS connection and your rules.
What if my PMS is not on the list?
You don’t replace anything. I work on top of the stack you already run. I still take the calls and the messages from day one and hand reservation writes to your team with full context, at the same price. You get the integration timing before you start, not after.
Who carries the risk if I get something wrong?
The cases that cost money never reach me alone. Refunds, compensation and rate exceptions sit outside my authority and go to a person first. Every action is logged with the sentence that caused it, so a wrong answer is traced in minutes, and the correction goes into the rule, not into an invisible prompt tweak.
What happens to guest data?
Processed under our Data Processing Agreement, with export and deletion on request. It is the same document for every customer and you get it before the pilot, not after signing. It names the processing region, the sub-processors and the retention periods.
What do I take with me if I leave?
Transcripts, guest memory and workflow configuration, in machine-readable form. The export clause is in the standard contract, not negotiated later.
What about retries and night audit?
Writes are idempotent: a repeated request never creates a second booking or task. During night audit or PMS maintenance I wait and tell the guest when a person will confirm.
What will you refuse to do?
No data, no invention. Refunds and disputes, compensation, changes that belong inside Airbnb or Booking.com, anything outside the authority you set, and anything your systems cannot answer: I say so and escalate.
What do I get for the extra roles?
Property Operations adds dispatch; Relationship & Revenue adds memory across stays. Full stack $999 a month, and each role is added when the log has earned it, not at signature.
See me in action.
Two minutes, no form to fill in. Tell me which PMS you use, or just ask me what a guest would ask.