Everything new in Una — features, PMS integrations, and improvements, written up as they ship.
Guests switch channels, call back, and speak to different shifts. Discover how Una’s Continuous Guest Memory helps hospitality teams carry context forward, reduce repetition, and continue bookings and requests.
A guest questions the price just before booking. What happens next can determine whether the reservation stays direct or leaves for an OTA. Here is how hotels can turn price hesitation into a recoverable sales moment.
Una by Polydom can now manage group reservation flows in Apaleo: checking availability, building multi-room packages, explaining rates and sending booking links.
An analytical overview of how Guesty integration improves Una’s performance across direct booking, guest messaging, escalation, and day-to-day hospitality operations.
PMS integration alone does not create a strong booking experience. This article examines why structure, content, and escalation rules matter just as much as live rates and availability.
Discover how the Una by Polydom and Guesty integration helps property managers automate guest communication, support direct bookings, reduce manual work, and improve guest experience.
Una by Polydom is an AI digital employee for hotels and vacation rentals—not just a chatbot. Learn how Una integrates with PMSs (Apaleo, Guesty, Mews, Hospitable, Clock PMS+, Profitroom, Zeevou), guest messaging channels, and task tools to handle bookings and requests end-to-end.
Una by Polydom is an AI digital employee for hospitality. She answers guest messages across phone, WhatsApp, web chat, and email—and can help automate bookings and operational tasks 24/7.
Meet Una by Polydom—an AI digital employee for hotels and vacation rentals. Unlike typical “hotel chatbots,” Una doesn’t just answer questions: she operates your systems to handle guest messages 24/7, create/modify bookings in your PMS, and dispatch tasks to your team—then escalates only when human judgment is needed.
If you operate a hotel or vacation rental business today, you already know how quickly guest expectations are changing. People want immediate answers, flawless accuracy, and service that feels personal — no matter the time zone, no matter the day, no matter the channel they choose to use. They want voice, text, WhatsApp, website chat, and phone calls handled with the same care and consistency as your best team member on their best day.
In today’s fast-paced hospitality world, delivering seamless guest service and maximizing direct bookings requires cutting-edge technology. Una, your AI-powered digital receptionist and booking assistant, has been continuously evolving — now with powerful new updates designed to make your operations smarter, faster, and more guest-friendly.
In today’s hospitality industry, providing an exceptional guest experience is crucial for staying competitive. With the rise of artificial intelligence (AI), hotels are undergoing a significant transformation in how they deliver services. At the forefront of this technological revolution is UNA Concierge, powered by Polydom and integrated with Apaleo PMS. This innovative solution offers an invisible yet omnipresent way to streamline hotel operations and enhance the guest experience.